Our driver, who works with me on the fire department as well, was extremely professional throughout the course of the long day and a very good representation of the company. His professionalism and diligence was second to none. New York City is not an easy place to drive a bus and he did an unbelievable job during very difficult circumstances on a very busy day.
James McLaughlin, Battalion Chief of Warwick Fire Department, Warwick, RI
Thank you one and all ever so much for making our annual WYANDOT VETERANS REUNION a terrific success.
By helping us with travel, tours, guides, docents, information, meals and all the good and wonderful things we enjoyed, you made our trip to Warwick, Providence, New London, Newport and all places nearby more than just wonderful. Every trip, every stop, every person we met made our visit special and memorable!
The Trailways service was First Class with additional little touches which personalized the service for everyone. Our drivers were exceptional, knowledgeable, helpful and smiling throughout their long work days!
So from the depth of my heart, and I am sure that our Fearless Leader Fred Gladstone joins me, a million thanks!!!
Helene Gaillet de Neergaard, New York City, NY
The whole trip was WONDERFUL and the wedding spectacular!!!! The buses were an excellent idea for everyone’s convenience and safety. The drivers were very accommodating and patient. It has been a pleasure to deal with you and your company and I would recommend your services to anyone! Have a great summer.
Barbara Jean Stout, Portsmouth, RI
I wanted to just send you a quick note to say thank you! Despite the hurricane, time changes, floods and hotel evacuations, the wedding was amazing. Your team was super flexible and really helped to make it a memorable event. You were pleasure to work with and I wish you all of the best moving forward!
Thanks!
Sara and Rob / Sara Morgan, Providence, RI
I just wanted to let you know how much we appreciated your company this summer. We booked you for a few things for a large group in July and we were so please with your pricing. But yesterday, I advanced the buses myself and met 3 of your drivers (John, Mike, and Dave). What wonderful people!! They were timely, they knew their route, they were friendly to the guests and they made my job a lot easier. And. they were stuck on the Newport Bridge for 45 minutes due to an accident and all of the guests were comfortable and safe.
Thank you for providing a great service!
Nadine Mollo, Program Manager, 401-751-9900 , Newport, RI
It’s a rarity these days that you find someone who provides excellent customer service and goes above and beyond what their job calls for so when I do find it I like to give credit where credit is due.
I returned on Saturday, September 18th from a week long bus trip to Myrtle Beach South Carolina. We had the pleasure of having Don Hughes out of Cranston RI for our bus driver.
Throughout the trip Don was very accommodating to all of us. We even had an issue with one of our reservations and he was there to help resolve it along with the trip coordinator.
There were a lot of elderly people in our tour group as well and he was beyond helpful to each and every one of them. They absolutely adored him.
His overall personality coupled with the excellent ability to drive that monstrous bus was amazing and you should be proud to have him as an employee so thank you for a great trip and I would be more than pleased to travel with you again if all of your drivers are that good.
Stacy Destremps & family, Cranston, RI
Hi Chris, Everything was really nice… what rain? No seriously, thank you for your help. The bus worked out fine, plenty of room for all and it was neat and clean. The driver was professional in all respects. I don’t know if I’ll ever have a need to transport a large group around New England, but if I do, I’ll be calling you. Thank you again.
Stanley Dawe, Hudson Valley, NY
At this early morning hour before the day gets crazy, I just wanted to say that last night went perfectly! Our driver Gary was terrific! The microphone on the bus was flawless. Thank you so much for everything!
Barbara Barnes, Providence, RI
Hi Chris, the trip was awesome! You have a great staff, our driver Gary did a great job, and Scott was very accommodating and knowledgeable. Have a great weekend and we will continue to use Flagship in the future!
Kristen King, Stonington, CT